What happens if the shipment isn't completed within the specified time after payment?
If the seller fails to complete the shipment on time, AliExpress will close the order and refund the buyer. Typically, sellers complete the shipment within 7 business days. The order status changes to "The seller has shipped your order".
How long does it take to receive a refund on AliExpress?
Refunds usually take 1-10 business days, depending on the buyer's bank. After AliExpress processes the refund, buyers can check the order detail page to confirm. If needed, contact your bank with the ARN to follow up.
How can I check the status of my refund on AliExpress?
Verify if it has been 20 business days since AliExpress processed the refund. Refunds typically take 3-20 business days to reach the bank account. Review your bank statement and check the order details on AliExpress. Contact the bank with the ARN if needed.
What should I do if I'm not satisfied with the product received from AliExpress?
Contact the seller through the "Contact Seller" option to discuss a solution. Provide clear photos or videos of the item showing the issues. If unresolved, apply for a return/refund within the specified time window. Return products within 15 days if Free Return service is available.
What does "Payment Processing" status mean on AliExpress?
"Payment Processing" status means the item(s) ordered are reserved with no changes to the original price. Processing payment may be delayed up to 3 hours during high traffic. There is no need to make payment again while in this status.
How can I cancel an order on AliExpress?
For unpaid orders, click the "Cancel Order" button on the order detail page. For paid orders, click "Request Order Cancellation" and select a reason. Orders within 7 days after payment will be cancelled immediately. If over seven days, the seller should respond within 48 hours.
Where can I find coupons and use them on AliExpress?
On the product page, visit the Store Promotion section to find discounts offered by the seller. Click on the coupon to get it and use it during checkout. In your cart, select coupons, and seller coupons will be available. During large sales events, participate in activities to win coupons and coins.